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Support is the cornerstone of any internet business. 

If you rely on a hosted solution to run your company, and that solution goes down, so do you.

We offer support plans and Service Level Agreements (SLA) for all of our offerings.

Simple Web Hosting automatically includes 24/7 Email and phone support for hosting related matters including your company E-Mail (if hosted) and website availability. 

You can count on "five nines", or 99.999% up time.

Hosted Applications are supported according to a service and maintenance contract, as well as an SLA.  Up to 24/7 support is offered, as well as guaranteed dedicated resources in case of a crisis.

All data is backed up every night, 365 days a year. 

Backups of Hosted Application Data are kept for at least a week, although longer retention periods may be negotiated.

 

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